Preparing for your Firefly Hills stay

Our Cancellation Policy

Please read in full before booking. We are putting this at the top so we can get the least fun part out of the way!

  • Payment in full will be required at the time of the reservation

  • We reserve the right to refuse service

  • Refunds for your stay will not be issued after check-in for any reason

  • No show, no refund. If we don’t hear from you by 2 pm on the second day of your reservation, we will release your reserved site to another potential guest

  • Late departures will be charged for an additional night’s stay

  • Cancellations must be made via the booking website

  • Guests who cancel their reservation more than 30 days in advance will be charged a $25 cancellation fee and the remaining amount will be refunded.

  • Guests who cancel their reservation 15-30 days prior to check-in will receive a 50% refund 

  • Guests who cancel their reservation 14 days or less prior to check-in will not be eligible for a refund.

GENERAL FAQs